IMPORTANT EMERGENCY NOTICE

IN CASE OF A MEDICAL EMERGENCY, CALL 112, CONTACT YOUR GP / GP OUT-OF-HOURS SERVICE, OR GO IMMEDIATELY TO THE EMERGENCY DEPARTMENT.

ZorgvraagHulp (including the symptom check) is not intended for use in emergency situations.

1. Definitions and applicability

Provider: Quin B.V., Stadhouderskade 55, 1072 AB Amsterdam, The Netherlands, Chamber of Commerce no. 62575090 (“Quin”, “we”, “us”).

1.1 Definitions

In these Terms of Use (“Terms”), the following definitions apply:

App: the patient environment of ZorgvraagHulp (web app, widget, PWA and/or mobile app, depending on availability).
Account: your personal account that provides access to (parts of) the App.
Services: all functionalities offered by Quin through the App, such as the virtual assistant, symptom check, reports and, where applicable, contact options with your GP or practice.
User: a natural person over the age of 18 years of age, who has full legal capacity and uses the app offered by Quin.
User Information: information you enter or provide (such as symptoms, answers and context) and technical data required for the functioning and security of the App.
EU MDR: European Union Medical Device Regulation.
Infermedica: third-party organisation and manufacturer of the Symptom Checker (classified as a Class IIb medical device under EU MDR).
Symptom Check: the interactive questionnaire (“interview”) and report (“result”) based on your input, supplied by technology from Infermedica.
Result / Outcome: the output displayed to you (e.g. urgency indication, possible causes, advice to contact a healthcare professional, and/or self-care information)

1.2 Who do these Terms apply to?

These Terms apply to patients/consumers who use ZorgvraagHulp for personal, non-professional purposes.

1.3 Third parties and external technology

ZorgvraagHulp may make use of:

Infermedica for (parts of) the symptom check; and
one or more Large Language Models (LLMs) provided by third parties for conversation, text generation and routing.

Where parts of the Services are provided by third parties, these Terms remain governing for your use of ZorgvraagHulp, in addition to the relevant principles of those third-party services (such as “not for emergencies”, no diagnosis, “as is”, prohibition of scraping, etc.).

2. What ZorgvraagHulp is (and what it is not)

2.1 Purpose

ZorgvraagHulp is intended to support you in:

structuring your complaint and context;
obtaining an indication of urgency (e.g. contact today vs. wait and see);
understanding possible causes at a high level;
finding appropriate (self-care) information; and
where available, being directed to contact options at your GP practice.

2.2 Not a replacement for medical care

The App and its Results:

are not intended as a medical consultation;
do not provide a medical diagnosis;
do not form a basis for self-diagnosis or (self-)treatment; and
never replace the judgment of a qualified healthcare professional.

2.3 Not for emergencies

The App is not intended for use in emergency situations. In an emergency, stop using the App and immediately contact emergency medical services.

3. MDR/CE marking and the role of Infermedica

3.1 Symptom check and MDR classification

For the symptom check, ZorgvraagHulp uses technology provided by Infermedica. Infermedica is registered as a Class IIb medical device in the European Union and that Infermedica acts as the manufacturer of this medical device.

3.2 What this means for you

This does not mean that you receive a diagnosis. It does mean that the symptom check module has been developed and maintained under MDR requirements within the EU context, with the purpose of supporting decision-making about follow-up care, not replacing a physician.

3.3 Territorial scope

Infermedica may not be used in certain countries outside the EU where registration is required (such as Canada and Australia). We therefore recommend using ZorgvraagHulp within the EU and exercising caution when using it outside the EU.

4. Age and use by/for third parties

4.1 Minimum age

The App is not intended for persons under the age of 18. If you are under 18, you may not use the App.

4.2 Use on behalf of someone else

Where the App allows, you may complete a symptom check for someone else (e.g. a child or a person unable to do so themselves). You are responsible for ensuring you have the required consent and that you provide correct information.

5. Account and access

5.1 Creating an Account

For (parts of) the App, an Account is required. During registration, we request at least your name and email address. Generally, one Account may be created per email address.

If your GP practice uses the UwZorgOnline portal of Pharmeon B.V., the ZorgvraagHulp Services may be integrated into that portal. In that case, when you use one of the Services for the first time, an Account may be created automatically in the background. You can then log in to your Account directly via the UwZorgOnline portal without separate registration in ZorgvraagHulp.

5.2 Account security

You are responsible for keeping your login credentials secure and confidential. If you know or suspect that someone else has access to your Account, you must report this immediately and change your credentials. Reports can be made to the Quin’s privacy account: privacy@quin.md .

5.3 Technical requirements

To use the App, you need a suitable device, a recent version of the browser or App, and an active internet connection. Functionality may be limited on outdated or unsupported systems.

6. Services in the App

Depending on your practice/organisation and configuration, ZorgvraagHulp may include:

Virtual assistant (chat): asks questions, provides guidance, displays information and may refer you further.
Symptom check (Infermedica): interactive questions and a Result report.
Reporting: display of your entered information and results (e.g. complaint report).
Contact options: display of emergency numbers or practice contact details (if provided by the practice).

We may expand, modify or (temporarily) restrict functionalities.

7. Use of AI (LLMs) and limitations

7.1 LLMs in the virtual assistant

The chat functionality may use different third-party AI models (LLMs). The model used may depend on language, availability and quality settings.

7.2 Limitations of AI

AI output may be incomplete or incorrect and is highly dependent on your input. If you have health concerns, always contact a healthcare professional.

7.3 AI in Infermedica

Infermedica uses AI, including a Bayesian network and a medical knowledge base maintained and validated by medical professionals. Results are informational and must be interpreted with caution.

8. Your responsibilities

8.1 Correct and complete information

You must ensure that your User Information is accurate, complete and up to date. Incorrect input may lead to incorrect Results.

8.2 No replacement for a physician

You may not:

ignore professional medical advice because of a Result; or
cancel a doctor’s appointment solely because you rely on a Result.

8.3 Medication and treatment

Do not use medication or treatment solely based on information from the App. Always consult a qualified healthcare professional or pharmacist.

9. Prohibited use

You may not use the App:

in violation of applicable laws or these Terms;
for emergency situations;
to mislead or cause harm;
to circumvent security measures (hacking, phishing, etc.);
to decompile or reverse engineer the App (except where legally permitted);
or to collect data through scraping, crawling or data mining (automated or manual).

10. Privacy and data

10.1. Quin processes personal data in accordance with its Privacy Statement (available in the App/website). Questions: privacy@quin.md.

10.2. Infermedica processes personal data in accordance with its own privacy and cookie policies.

11. Intellectual property and license

11.1. Quin grants you a limited, personal, revocable, non-exclusive and non-transferable license to use the App.

11.2. All rights to the App, software, designs and trademarks belong to Quin and/or its licensors.

11.3. For Infermedica components, the software, trademarks and materials remain the property of Infermedica; no source code is transferred to you.

12. Availability, maintenance and “as is”

12.1. We strive for a stable service, but do not guarantee uninterrupted or error-free operation.

12.2. We may temporarily suspend (parts of) the service for maintenance or upgrades without prior notice.

12.3. Results and information are provided “as is”, without guarantees as to completeness or timeliness; use is at your own risk within the limits of mandatory law.

13. Complaints, feedback and reports

13.1. Complaint about ZorgvraagHulp (Quin)

Email hello@quin.md with:

your name and email address;
date/time and description;
screenshots or context if available.

14. Liability

14.1. The App provides support and information. To the extent permitted by law, Quin is not liable for decisions you make based on Results.

14.2. Quin is not liable for indirect or consequential damages (such as data loss or loss of profit), insofar as mandatory law permits.

14.3. If Quin is nevertheless liable for direct damage due to an attributable failure, such liability is limited to the amount paid out by Quin’s insurer (or, if no payout applies, a reasonable maximum permitted by law).

14.4. Nothing in these Terms limits liability where such limitation is not permitted by law.

15. Indemnification

If you use the App in violation of these Terms or the law and Quin incurs a third-party claim as a result, you shall indemnify Quin to the extent permitted by law.

16. Amendments and termination

16.1. We may amend these Terms; the new version applies upon publication. Continued use constitutes acceptance.

16.2. You may stop using the App at any time by uninstalling or discontinuing use.

16.3. Quin may restrict or terminate access in case of misuse, fraud or serious breach of these Terms.

17. Governing law and disputes

These Terms are governed by Dutch law. Disputes shall be submitted to the competent court in Amsterdam, unless mandatory consumer law provides otherwise.

18. Contact

General: hello@quin.md
Privacy: privacy@quin.md

Version December 2025

Terms of Use ZorgvraagHulp